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Returns

 

Any product purchased at the Dando Distributor Boutique could be returned within 30 days of delivery for a full refund or exchange. Shipping and handling charges are not refundable. If you are returning the product due to an error on our part, we will also pay shipping costs. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

  

Notes Returns

1.

Return shipping costs are not refundable unless return is due to our error.

2.

All returns to be sent back to Dando Distributors – 1563 Jayken Way Unit D, Chula Vista CA 91910

3.

Use original packing when possible

4.

Include a note with reason why you are returning and mention ORDER number in order to properly credit you.

5.

We cannot accept product that has been largely consumed (more than two servings).

6.

We are confident that you will enjoy your Tea and Spices, although if for some reason you have a need to return your order, please submit the reason along with the order number to info@dandodistributors.com We will contact you within 48 hours to agree on the return. Refund will be made by the same method as payment was received for your order.